This page provides answers to some of the most commonly asked questions. If you haven’t found answers to your questions here, please call or email us at [email protected] 

How long does it take to process an order?

Orders are typically processed within 24–48 hours. Please note that Mondays and the days following long weekends are our busiest periods, as our warehouse team works through the weekend order backlog. Placing your order earlier helps ensure faster dispatch.

Express shipping is available at checkout and is prioritised for picking.

For local customers, warehouse collection from our Bibra Lake location is also available. You’ll receive an email from [email protected] as soon as the order is ready for pickup

How can I get a copy of my invoice?

To help reduce the environmental impact of printing, Ceramicraft provides all invoices electronically for easy access, download, and storage.

You can view, download, or print your invoices at any time through your Ceramicraft account:

• Login using your email address and password (if you’ve forgotten your password, simply click the “Forgot Password” link to reset it).
• Navigate to the “My Account” section.
• Select “Transactions” to view your transaction history.
• Click on the relevant invoice.
• Select “Print” to print directly from the website.

This ensures you always have quick and convenient access to your records whenever you need them.

What are my payment options?

We offer a range of convenient payment options:

• Credit card – securely processed at checkout
• Direct deposit* – pay via bank transfer
• Zip (buy now, pay later) – available as an option during checkout

All payments are processed securely, and your credit card details are not stored on our servers. If you need any assistance with payment, our team is always happy to help.

*Ceramicraft Westpac account details are available on the Sales Invoice and appear as Team Farr Pty Ltd in electronic banking

Do you have a shopfront?

Ceramicraft (Bibra Lake, WA) operates from a warehouse facility and does not offer traditional over-the-counter sales. Local customers are welcome to place orders online and select “In-Store Pick Up” at checkout. You’ll receive an email notification once your order is ready for collection.

Please allow 24-48hrs for order processing.

What does postage cost?

Shipping is calculated at checkout based on the weight, size, and delivery postcode of your order.  Simply add your items to the cart and enter your address to view the shipping cost before completing your purchase.

For larger or heavier items (such as kilns, Kiln furniture, clay or multiple pieces of equipment), you will be prompted to submit your order for a freight quote.

How long does delivery take?

The Australia Post website estimates standard post could take 5 to 8 business days, and express post could take 3 to 4 business days.

"Any dates for delivery are a guide only and are calculated on the basis that parcels and letters will be lodged by the relevant close off time at the Post Office or street posting box on the day of posting. Any dates for delivery do not take into account public holidays or weekends unless Saturday delivery is available."

Where do I find tracking details for my order?

Tracking details are available on your account when an order is dispatched

1.    Log in on the website and click "My Account".                            
2.    Go to "Transactions".
3.    Select "Details" on the order you wish to track.