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Frequently Asked Questions

Do you have questions about Ceramicraft's products, ordering, payments or any other aspect of our website? We are committed to making your experience with Ceramicraft as easy and enjoyable as possible.

This page provides answers to some of the most commonly asked questions.

If you haven’t found answers to your questions here, please call or email us at 

What are my payment Options?

We accept payment by credit card which is our preferred method. PLEASE NOTE WE DO NOT ACCEPT AMERICAN EXPRESS OR DINERS CLUB. Online Credit card payments are not processed at the time of ordering. Orders are picked, packed and ready or despatch before a credit card is charged. In the event a product is out of stock it is removed from the invoice total before processing payment.

If paying by EFT please allow one day for money to show up in our account. For EFT payments an invoice will be emailed once the order has been packed and is ready for shipping. The banking details are located at the bottom of the invoice. Please also use the invoice number as a reference when making payment.

Can I visit your store?

Ceramicraft (Bibra Lake, WA) is unable to offer “counter sales” as we are a wholesale warehousing facility.

Customers are welcome to place orders on our website and select the “in store pick up” option when in the checkout screen. Our customer service department will be in contact once your order is ready for collection.

NOTE: At least one full working day is required for order processing.

Do prices include GST?

Yes all pricing on our website includes GST

What are the postage charges?

This will depend on the delivery postcode and the weight of the parcel. You can get an estimate of the postage by entering your postcode when you view your cart.

Can I return goods if I change my mind?

You are welcome to return goods within 7 days of invoice. A product only credit/refund will be provided if the item is unopened and in its original packaging. A 20% re-stocking fee will apply

Customer is responsible for the return postage

Are my Credit Card details secure?

Absolutely, we take your privacy seriously. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. Ceramicraft does not store your personal credit card information (unless instructed) so we will ask for this to process any returns.